PLAN: Training Needs
Training for employees and contractors is the next step as operators finalize their stakeholder engagement programs, whether creating new or building on an existing Public Awareness Program (RP 1162).
At a minimum, a training protocol must include:
- Training to meet engagement policies, goals, and objectives
- Training so that pertinent employees understand leading practices and applicable laws and rights related to safety, health, and environmental justice, and how to apply that knowledge while engaging with stakeholders.
- Training so that pertinent employees and contractors understand environmental justice concerns
- Training so that pertinent employees and contractors understand the expectations of top management
Employees and contractors who have not historically been asked to engage with stakeholders beyond their typical job duties may need additional training to make sure they have the necessary skills and ability for inclusive and effective engagement. For example, employees and contractors may need assistance with basic communication or outreach skills, with active listening, cultural awareness, how to engage on issues in ways that are tailored to different stakeholders or communities, or how to recognize economic or other needs that must be met to provide equitable engagement opportunities.